Shipping

We know how important it is to get your order to you as quickly and conveniently as possible, and we endeavour to despatch orders within one working day. However, please note that during major holidays this may take longer. 

SHIPPING - We ship from New York and Los Angeles in the USA

We ship in the USA with UPS for the fastest & most reliable service. Please see our shipping rates below. 

USA

UPS Standard Tracked (3-5 Days) - Free
UPS Express Tracked (1-2 Days) - $5.65
UPS Overnight Tracked - $60.00

Canada
DHL International Express (3-6 Business Days) - $4.95
Please visit www.zimadental.ca for low shipping costs.

UK
Please visit www.zimadental.co.uk for lower shipping costs.

EU
Please visit www.zimadental.nl for low shipping costs.

Australia and New Zealand 
Please visit www.zimadental.com.au for low shipping costs.

Rest Of World
DHL international tracked - $24.99

 

RETURNS POLICY

If you have received the incorrect items or the items you have received are faulty, please get in contact via our support page here.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.

Return Process:

  • Send your photos or video of the products and description of the issue via our support page here.
  • Once approved, you will be given the address to send your parcel to. Please ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark your order number clearly in the package
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.

 

Returns Terms and Guidelines:

  • For hygiene reasons all returned items must be unused and be packaged with all original parts.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.
  • Please be advised that we do not accept returns of replacement units.